Reference

Our Legal Commitment to You

When you open an account with us, your account security, payment data and personal information are protected under our legal framework.

Account protectionData encryptionPayment securityYour rights

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How We Operate and What Governs Us

jarijitu Service availability depends on jurisdiction. Users are responsible for checking local law before access.

jarijitu operates where local law permits in Indonesia. Your account is governed by our terms of service, which outline your responsibilities and our obligations. We retain your account data—name, email, payment history and deposit methods like DANA, OVO, GoPay and QRIS—for as long as your account

1
is active, plus a retention period after closure for audit and legal purposes. All deposits are held in segregated accounts separate from jarijitu operational funds. Withdrawals are processed through the same method you deposited from, and verification of identity may be required for large transactions or
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account changes. You have the right to request access to your personal data, correct inaccuracies, and understand how we use your information.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH POLICY

How to Contact Us About Legal and Account Matters

Team online

Live Chat Support

Reach our support team through the chat widget in your account lobby. Available during your region's active hours, our agents answer questions about account security, data requests and policy clarification.

Email Support

Send account or legal queries to our support email. Include your account username and a description of your request. Responses arrive within 24 hours on business days.

Account Settings

Review and update your personal data, payment methods and communication preferences directly in your account settings. Changes take effect immediately for most fields.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Payment Data Encryption

All DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. Your payment credentials are never stored in plain text and are isolated from our internal systems.

Cookie and Tracking Policy

We use cookies to maintain your login session, remember your preferred lobby language and track gameplay for fraud detection. You can manage cookie settings in your browser; blocking them may limit lobby functionality.

Account Verification and Identity

First withdrawal and large transactions require identity verification. We ask for government ID and proof of address to meet legal requirements and prevent account misuse.

Data Retention and Deletion

Your account data is kept for the account lifetime plus 12 months after closure for compliance. You may request deletion of non-essential data, where local law permits, by contacting support.

Third-Party Data Sharing

We share deposit and identity data only with payment processors (DANA, OVO, GoPay, QRIS operators) and compliance authorities where local law requires. No data is sold to advertisers.

Reporting Breaches or Changes

If you suspect unauthorized account access or want to update your data preferences, contact our support team immediately through live chat or email with your account username.

Frequently Asked Questions About Legal and Your Rights

When you close your account, any remaining balance is paid out to your registered payment method within 5–7 business days. Your personal data is retained for 12 months for compliance purposes, then deleted unless local law requires longer retention.

Yes. Go to your account settings and update payment methods, email or phone number. Changes to payment methods take effect on your next deposit. If you change identity details, we may ask for fresh verification documents.

We use your payment data to process deposits, verify your identity and comply with financial regulations. We do not share or sell your payment information to third parties outside our payment processors and legal authorities.

Account data is retained while your account is active. After closure, we keep records for 12 months for audit and dispute resolution. You may request deletion of non-essential personal data by contacting support, where local law permits.

Deposits via DANA, OVO, GoPay and QRIS are held in segregated bank accounts separate from our operational funds. All transactions are encrypted, and we do not store payment credentials. Withdrawals are processed back to the original deposit method.

Contact our support team immediately through live chat in your lobby or via email. Provide your username and describe the issue. We can freeze your account and guide you through security recovery steps.

Account access depends on local law. We serve Indonesia through supported payment rails and regions. If you have questions about your eligibility, contact support with your location details.

Our Legal Commitment to You

How to Contact Us About Legal and Account Matters

Live Chat Support

Email Support

Account Settings

Data Handling, Cookies and Account Security

Payment Data Encryption

Cookie and Tracking Policy

Account Verification and Identity

Data Retention and Deletion

Third-Party Data Sharing

Reporting Breaches or Changes

Frequently Asked Questions About Legal and Your Rights

01 What happens if I close my account?

02 Can I update my payment method or personal information?

03 How do you use my data from DANA, OVO, GoPay and QRIS deposits?

04 What is your data retention policy?

05 How secure are my deposits in your platform?

06 Who do I contact if I believe my account has been compromised?

07 Are there any geographic or legal limits on who can open an account?

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