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How we keep your account and payment information safe

When you open an account at jarijitu, your personal details and payment history stay encrypted and protected.

Account data encryptedPayment records securedNo data sold to third parties
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jarijitu How we keep your account and payment information safe
REACH US ANYTIME

How to contact us about your privacy

Team online

Email Support

Send privacy questions or data access requests to our support team. We respond to all inquiries within 24 hours during business days.

Live Chat

Chat with our support staff Monday to Sunday, 09:00 to 23:00 (Jakarta time). Ask about your account data or request a copy of your information.

Account Settings

Log into jarijitu, go to Settings, then Privacy & Data. You can review and update your personal details and download your account history there.

ACCOUNT SECURITY STEPS

How we protect your account and what you control

Password & Login

Your password is hashed and never stored in plain text. Enable two-factor authentication on your account settings page to add an extra security layer to your login.

Payment Data Handling

When you deposit via DANA, OVO, GoPay or QRIS, your payment details are processed through encrypted channels. We never store your full bank credentials on our servers.

Cookies & Tracking

We use cookies to remember your lobby preferences and keep you logged in. You can disable non-essential cookies in your browser settings without losing core account access.

Data Retention

Account records and transaction history are kept for seven years after closure to meet regulatory requirements. You may request deletion of certain non-essential data at any time.

Access Your Data

Visit your account dashboard or email our support team to request a full copy of your personal data in a readable format within 14 days.

Report a Problem

If you suspect your account has been compromised or your data has been accessed without permission, contact our security team immediately via live chat or email.

Privacy and data questions answered

Yes. Log into your account, navigate to Settings → Privacy & Data, and select 'Download My Information'. We'll prepare your data within 14 days and send it to your registered email address in a standard format.

We retain deposit and withdrawal records for seven years after your account closes, as required by local regulatory law. Your account activity from the past 12 months is visible in your lobby transaction list anytime.

We do not sell your data. We share information only with payment processors (DANA, OVO, GoPay, QRIS providers) to complete your transactions, and with legal authorities where local law requires it.

Your account is marked inactive and personal details are anonymised after 90 days. Transaction records stay for seven years for regulatory compliance. You can request full deletion of optional data before account closure.

All data travels through industry-standard encryption. Passwords are hashed, and payment credentials are never stored on our servers. Enable two-factor authentication in your account settings for stronger protection.

You can update your email, phone number and withdrawal method directly in Settings → Account Details. Deletion of regulatory-required fields (like identity documents) depends on local law and account status.

Cookies store your lobby theme, language and session token to keep you logged in. You can disable non-essential cookies in your browser without losing access. Essential cookies remain to protect your account security.

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